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Customer Service

The customer service concept is targeted to those employees who have the greatest influence with your customers. Our customer service training is based on the principle that when your customers know they are courteously treated and appreciated, they will do more business with you rather than your competitors.

Outcomes

  • Build customer loyalty
  • Build employee self-esteem
  • Build teamwork
  • Decrease customer complaints
  • Decrease employee turnover
  • Improve employee attitudes
  • Improve marketplace image
  • Increase repeat business
  • Increase sales

Topics

  • Foundation for creating loyal customers
  • Caring responses for extraordinary service
  • Understanding behavior for managing service opportunities
  • Skills, strategies and choices for handling challenging situations
  • Stress management for service success

Time investments for training vary, depending on your unique business needs. We will conduct a thorough needs analysis to identify specific training objectives. Training initiatives are then customized to your specifications.

Email: bis@francistuttle.edu

Phone: 405.717.4740

 
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© 2017 Francis Tuttle Technology Center
12777 N. Rockwell Ave Oklahoma City, OK 73142 • Phone 405.717.7799