Customer Service Representatives

About this Major

Strong interpersonal skills and ability to communicate are crucial to being a successful Customer Service Representative. Graduates will be expected to establish a rapport with clients and colleagues, pick up proofreading duties, and exercise good time management skills and attention to detail.

Highly trained office professionals are in demand with business growth in the metro, and employment opportunities are excellent. Through Francis Tuttle's program, students learn business administration skills, office machines, procedures for communications, customer service and some legal terminology that is need-to-know while on the job.

Eligible Licensures/Certifications

Microsoft Office Specialist: MS Word

At A Glance

Open To

High school juniors and seniors, adult students

Campus

Reno, Rockwell

Total Hours Required

504

Length

  • Full-time: 5 months of instruction
  • Part-time: 10 months of instruction
  • Program length may vary based on progress rate and/or summer school attendance.

Times

Daytime Classes, two sessions: Monday — Friday

  • 8 a.m. to 10:55 a.m.
  • 12:30 p.m. to 3:25 p.m.
  • High school students and part-time adult students enroll in either AM or PM session. Full-time adult students enroll in both sessions.

Courses

  • Customer Service Communications 129 hours
  • Customer Service Applications 130 hours
  • Fundamentals of Technology 125 hours
  • Fundamentals of Administrative Technologies I 120 hours

Tuition & Costs

Costs for High School Students

Licensure / Certifications

  • Microsoft Office Specialist: MS Word

Tuition & Fees

  • N/A

Textbooks, Supplies, and Certifications (Estimated)

  • One certification paid by Francis Tuttle
  • Additional, optional certifications are available at student expense

Total Estimated Costs for High School Students

No cost

Costs for In-State Adult Students

Licensure / Certifications

  • Microsoft Office Specialist: MS Word

Tuition & Fees

  • $1,108
  • Application Fee: $15 (non-refundable)

Textbooks, Supplies, and Certifications (Estimated)

  • One certification paid by Francis Tuttle
  • Additional, optional certifications are available at student expense

Total Estimated Costs for In-State Adult Students

$1,123.80

Costs for Out-of-State Adult Students

Licensure / Certifications

  • Microsoft Office Specialist: MS Word

Tuition & Fees

  • $2,217.60
  • Application Fee: $15 (non-refundable)

Textbooks, Supplies, and Certifications (Estimated)

  • One certification paid by Francis Tuttle
  • Additional, optional certifications are available at student expense.

Total Estimated Costs for Out-of-State Adult Students

$2,232.60

Employment & Outcomes

Salary Range

$8 - $15

per hour

Pass Rate

85%

completion

Employment Opportunities

Graduates of this program are qualified to work for:

Call centers, insurance companies, health agencies, educational facilities, oil companies, small businesses, law offices, corporations, governmental agencies

administrative and legal office major photo